Terms & Conditions

Holiday Terms & Conditions

The Terms and Conditions of the holiday letting are agreed by both parties are as follows.  Departure from same by you permits the owner or agent to refuse the key, amended the rent, or immediately terminate the occupancy.  If a complaint is received the property will be visited and written warning of breach of conditions will be given. A second visit will result in eviction.

Office Hours

Monday to Friday 8.30am to 5.00pm

Saturday 9.00am to 4.00pm

Sunday by appointment

Responsibility

  • The person making the booking must stay in the property and will be held responsible for the conduct of all guests.  The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum persons per bed of premises booked.  Exceeding maximum numbers will render the guest liable to cancellation for the booking immediately.

 

Deposit

  • Deposit of 50% of total rent to be paid within five (5) days of the booking.  Non-payment of this deposit will be deemed a cancellation of the booking.  The balance of the rent paid thirty (30) days prior to arrivial.  Cheques will not be accepted for rent prior to seven (7) days of arrival. 

 

Security bond: Security bond:

  • A security bond of 50% is required on all bookings and must be received into our office trust account by direct deposit, one week before scheduled arrival date. Holiday tenant's authorise Lakeshores First National to deduct monies from the bond for:
    1. Damages to the property.
    2. Replacement of lost keys.
    3. Excess cleaning upon departure
    4. Requesting a service call that is found to be not required.
    5. The property is left unsecured resulting in loss/ damage.

 

Full Bond will be returned to your nominated bank account by direct deposit within 5 working days from departure of premises, ensuring there are no outstanding issues.

 

Cancellation

  • Within one (1) month of arrival will incur the full forfeit of monies paid, unless the property is re-let.  ALL CHANGES AND CANCELLATIONS MUST BE IN WRITING.

 

Easter and Christmas Bookings:

  • The balance of all monies must be forwarded to the agent one (1) month prior to arrival.  Failure to do so will be considered a cancellation of the booking.  No reminders will be issued.
  • Should a cancellation be made within two (2) months of arrival will result in full forfeit of monies paid unless the property is re-let. ALL CHANGES AND CANCELLATIONS MUST BE IN WRITING.

Arrival & Departure

  • The premises are available from 2.00pm on the day of arrival and are too vacated no later than 10.00am on the day of departure. 
  • If you are delayed please contact our office before 2.00pm on the day of arrival to make alternate arrangements for collection of keys.

Cleaning

  • The premises are to be left in a clean and tidy condition. (Please ensure dishes, pots and pans etc are washed and put back into the cupboards.) Failure to do so will incur a charge for extra cleaning.  If BBQ is provided, a cleaning fee of $15.00 will apply if not left clean

 

Subject to Change

  • The booking is made in good faith by our office and may be subject to change.  While we cannot accept responsibility for actions taken by the owner of the premises outside our control, we will endeavour to assist you.  Tariffs are reassessed annually.

Pets

  • Pets are not permitted on or inside the premises without prior writing permission.

 

Damages and Breakages

  • All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent and paid for by the guest immediately.  Should you discover a default or breakage when you arrive please advise or we will consider those the responsibility of the current guest and charge accordingly.

 

Lost keys

  • A fee of $100 will be charged if agent is called out after 5.00pm due to misplaced or lost keys.  Because of security reasons we area unable to provide a call out service for keys after 9.00pm.  If keys are lost, all locks must be changed at a cost of $200 to the holiday guest.

 

Guest Property and Belongings

  • No responsibility is taken for guest’s personal property left on the premises.  Landlord’s insurance does not cover loss of guest’s belongings.

 

Property For Sale

  • In the event of property is offered for sale, the guest agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment.  The agent cannot be held responsible should a property be sold and the booking cancelled.  All endeavours to find alternative accommodation will be made by the agent.

 

Relocation

  • No provision can or will be made for relocation if the accommodation is deemed unsatisfactory on arrival other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy.  Guests must accept premises “as booked” and cannot be relocated. We are careful not to misrepresent any rental property. 
  • NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMADATION.

 

Repairs

  • The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting of same. However, due to unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repair may be beyond our control.  No responsibility is accepted by the agent for theses unforeseen circumstances.  There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair


Terms & Conditions